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Concerns for advice
• I SHALL try to allay the fears of the volunteers at Kilburn Citizen’s Advice Bureau and, indeed, the concerns of your readers.
It is always difficult to accept change but I was a volunteer adviser in the Holborn bureau when it was run under the old system and continued to volunteer when we changed to the new system in 2007.
I had the same concerns about the use of trainees to advise and the deployment of experienced paid staff to supportive roles in the back office, as your correspondents (Letters, October 29).
However, in my experience, it works.
We increased our opening hours nearly threefold; we help nearly twice as many people each week; we do not have the lengthy queues and waiting times we had; we help a far greater range of people and the quality of advice we give remains exceptionally good.
The experienced support maintains a high and consistent level of advice.
Indeed, I would be astonished, if we weren’t given a vastly higher rating than we achieved under the previous system when we are next audited by CitA, the national body.
Should any of the volunteers from Kilburn want to visit us and see how it works, they would be very welcome as would any employees or volunteers across the Camden service.
As for your readers, our doors are open to anyone who lives, works or studies full time in Camden.
Louise Lewis
Highgate Hill, N6
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