| |
Wrong number made paying my bill expensive
• I PAID my phone bill at the post office in Ryman’s next to Chancery Lane Tube station, Holborn, on September 25.
The cashier typed in two wrong digits of my phone payment card number, resulting in my payment being made to someone else’s account.
Regrettably I was in a rush that day and did not check my receipt until a week later.
I immediately returned to the branch and was told to contact customer services.
I did and they told me it would take up to 10 days to rectify the mistake.
I received a letter on October 23 stating the correction would be made within two weeks. It actually took a further three-and-a-half, during which time I had to repay the bill as my line was suspended.
The whole situation has been dealt with appallingly and is an unacceptable handling of the public’s money.
Name and address supplied, EC1 |
 |
|
|
| |
| |
